At [Your Brand Name], we value your satisfaction and aim to ensure a smooth shopping experience. Since our products are often delicate and handcrafted, we have a fair and transparent return policy in place.

1. Returns Eligibility

We accept returns only in the following cases:

• You received a damaged or broken product
• The product delivered is incorrect or incomplete

To be eligible for a return:

• You must notify us within [X] days of delivery (usually 2–5 days)
• The item must be unused and in its original packaging
• You must provide photos/videos of the issue for verification

2. How to Request a Return

To initiate a return, please contact us at:

Email: support@decoredgegmail.com
Phone/WhatsApp: 9649090874

Include:

• Your order number
• Photos/videos of the damaged/incorrect item
• Your name and contact details

We’ll review your request and respond within [1–3 business days].

3. Return Shipping

• If approved, we will arrange a reverse pickup where possible.
• In some areas, you may be required to ship the item back to us, in which case we will provide the return address.
• Shipping costs for approved returns will be borne by us.

4. Refund Process

Once the returned item is received and inspected:

• We will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within [5–7 business days], to the original payment method.

5. Non-Returnable Items

We do not accept returns for:

• Products damaged due to customer mishandling
• Custom-made or personalized ceramic items
• Minor imperfections or color variation due to handcrafted nature

6. Cancellations

• You can cancel your order before it is dispatched. After dispatch, cancellation is not possible.
• To cancel, please contact us immediately with your order number.